Ready payment problems, such as declined or incomplete transactions

If you take bug paying for Google products, you might need to set a trouble with your payments profile.

Notice the outcome yous're experiencing below:

"Your transaction cannot exist completed"

A variety of unlike situations may trigger this message. Try these suggestions to resolve the consequence:

  • If this message is followed by instructions for submitting additional information to us, please do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit carte du jour) matches the accost recorded in your Google payments center settings. If they don't match, update your address in your Google payments eye, and endeavour the transaction again.
  • Endeavor using a Google Play gift card to complete the transaction.
  • Endeavor using the best interface for your computing device:
    • If you lot're using a desktop computer, try the transaction using the Google product's website.
    • If you lot're using a mobile device, try using the product'due south mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Try creating a new Google account if you don't already accept one and visiting the Google Store to try the transaction once again.

"Unable to complete transaction: Expired card"

Check to see if your payment method is upward to date. If it isn't, update information technology in the Payments centre.

"Unable to complete transaction. Please apply some other form of payment."

Note: These steps also apply if you see the fault bulletin "Your payment didn't go through. Please try a different payment method or try again later."

Endeavor the following:

  1. Bank check to see if your payment method is upward to appointment. If information technology isn't, update it in the Payments center, then endeavour your purchase again.
  2. Make sure you accept plenty money in your account for the purchase.
  3. If you're all the same having problems, contact your bank to see if there's a problem with your business relationship.
  4. Attempt making the purchase over again with a different payment method.

"Your payment was declined due to an result with your account"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more information to protect your account against fraud.
  • We need a piffling more information to comply with Eu law (European customers only).

To set up the result, try the following:

  1. Go to the Payments heart.
  2. Take action on whatsoever errors or requests in the payments heart.
    1. You might need to verify your identity earlier you lot can buy anything through your Google Account.
  3. Make sure your name, address, and payment information are up to date.

"Unable to process payment: Low card balance"

You might not accept enough funds in your account to make the payment. Check your account residual or contact your depository financial institution.

Ineligible or unavailable credit or debit bill of fare

Carte du jour is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the menu before you can employ it once more:

  1. Go to pay.google.com and sign in to your account.
    1. If you take multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenCharge carte du jour.
  4. Within 2 days, you'll find a temporary charge on your card statement along with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you lot try to verify the payment method again:

  1. Confirm which bill of fare you desire to verify.
  2. Cheque how long ago y'all tried to verify your card.
    • If less than 2 days: Await up to 2 days.
    • If more than 2 days: Check your card argument. You should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Menu is grayed out & says "card is ineligible"

You lot can't use this card for this purchase. Try to brand the purchase again with a different card.

If the card yous want to use isn't listed, follow the on-screen instructions to add a new card.

Airtight payments contour

Acquire more nearly what to do if y'all temporarily or permanently closed your payments profile.

If you're still having problem, contact support.

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